OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
118 ratings and 74 comments received in the last 90 days.
25 September 2023
Very polite friendly staff and management, went through everything with me on the day. Really enjoy my new car
12 September 2023
Very little communication and sent to wrong email and never chased to check if I'd received the information I had to phone dealer
07 September 2023
Darren spent a long time with me and made sure I had the answers to my queries
03 September 2023
Your new salesperson was really helpful. Kirstie Hember is a massive asset to you!! She went out of her way to help. Whatever you pay her is not enough.
10 August 2023
Available at time to suite us. Very good explanation of the car's features.
04 August 2023
Casper and his manager were extremely helpful when we were at the Centre and when we dealt with them by email and telephone. The Centre was immaculate with on screen displays; building / choosing the new car was easy to do.
29 July 2023
Our MINI Centre are always really attentive and helpful and we would not hestitate to visit again.
28 July 2023
I am very process and operational led in my job. Although I had anxiety the team managed my expectations professionally.
09 October 2023
I was not impressed, when I viewed on my dashcam, at the way the mechanic slammed down my cars bonnet, from fully open! In the cars manual it intructs to drop it from 14-16 inches if I recall rightly.
09 October 2023
No issues, kept me informed
08 October 2023
Because we were pleased
07 October 2023
All done and good comprehensive vehicle report
07 October 2023
when you were run buy westerly wour service was rearly good but nour it is very poor
07 October 2023
Prompt service & great customer service while waiting
06 October 2023
All round good service.
04 October 2023
Unnecessary additional wait time for service
04 October 2023
Vertu's attention to our needs.
03 October 2023
Service completed right on time ... fully documented ... explained ... car valeted. Very friendly and professional service ... and great coffee, too! Thank you
03 October 2023
Kirstie Hember delt with my order and kept me updated with everything.