OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
95 ratings and 79 comments received in the last 90 days.
06 March 2026
Excellent service from Dan and Kayleigh at MINI Vertu Bridgwater. Dan was friendly, knowledgeable and helpful without being pushy. The Countryman suits our needs perfectly. A very positive buying experience and a great introduction to the MINI brand.
04 March 2026
Very satisfied, the team were all very polite and friendly and very patient.
26 February 2026
Kayleigh has been great. Nothing was ever too much trouble for her.
19 February 2026
Everything went smoothly and the process was seamless.
10 February 2026
Few problems with delivery, and now car has some damage which is being repaired now, but overall great service
04 February 2026
Dan was superb to deal with, he made the whole process feel seamleas
22 January 2026
Great service
14 January 2026
Amazing out of this world high standards from all the team at Vertu mini Nridgewater
13 January 2026
Everyone was helpful
11 March 2026
job done while waited
09 March 2026
Some parts had to be ordered for the following day resulting from the vehicle inspection. Communication was excellent so I could plan the rest of my day. When I collected the car it was very easy to pay and pick up the keys. All work completed.
09 March 2026
It was a busy day there were 3 people waiting to check vehicles in, which took a while.You had 2 members of staff on the desk but only one dealing with check in's. It might be an idea if the other member of staff could help out, just by taking a name
09 March 2026
Fast effective communication
08 March 2026
Quick and easy to book the car in and I was kept up to date with the process.
04 March 2026
The service took an hour longer than expected as the mechanics had an issue with the oil leaking. I was told at the time they forgot to put the bung in the oil filter. So they told me the problem and I waited.
04 March 2026
Very hard to get hold of the mini service department by phone. I go through to the BMW dealer, then get put through to an empty desk where no one answers. My surname is incorrect and stays incorrect on all documents even after asking to get corrected
03 March 2026
Good. Thanks for turning the music in the sales area down as it was loud and I have sound sensitivity.
03 March 2026
They identified a problem with a tyre during the service and managed to fit it in the same day.. great customer centric response
02 March 2026
Great service and clear pricing
FIND Vertu Bridgwater.
Address
- The Showground, Taunton Road, Bridgwater, TA6 6DD
Opening Hours
- Mon–Fri:8:30 - 18:00
- Sat:9:00 - 17:00
- Sun:Closed
Phone
- 0344 234 7148
Bridgwater as well as surrounding areas including Taunton, Burnham-on-Sea, Weston-Super-Mare and Chard
Address
- The Showground, Taunton Road, Bridgwater, TA6 6DD
Opening Hours
- Mon–Fri:9:00 - 17:00
- Sat:Closed
- Sun:Closed
Phone
- 0344 234 7148
Bridgwater as well as surrounding areas including Taunton, Burnham-on-Sea, Weston-Super-Mare and Chard
10 March 2026
There was a significant issue with the paperwork requiring escalation within Mini UK and Munich resulting in a 2 week delay to collect the car. The Vertu Team diligently pursued to resolve but the experience was frustrating all round,