About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

113 ratings and 95 comments received in the last 90 days.

03 June 2026

Great experience

31 May 2026

Very relaxed when enquiring about my new mini. Caspar was very patient in answering all our questions

28 May 2026

Knowledgable staff, friendly and nothing was too much trouble.

23 May 2026

Good service at the dealership helpful made us feel at ease.

23 May 2026

Delivery time not as originally expected, which was disappointing, but Caspar helped as much as he could to manage the delay and not inconvenience me too much.

19 May 2026

Caspar and Daron at Bridgwater made our experience so easy,I had so many questions,they both answered all of my queries with professional ease

06 May 2026

Although we said we were considering two other manufacturers Dan ignored that and launched into his pitch regardless, whereas the BMW dealer saw it as an objection and lost interest.

02 May 2026

good communication and friendly

29 April 2026

I just went in for a look and Dan sold me a brand new car, I couldn't be happier.

25 April 2026

Kaliegh was EXCELLENT

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23 April 2026

Staff at Bridgwater Mini were helpful throughout the whole process and have offered support and check ins after purchasing

23 April 2026

Lovely lady Kelsie

21 April 2026

Kaleigh was extremely helpful and was able to answer all my questions and nothing was too much trouble. I felt very at ease and not under pressure to make a purchase. I would highly recommend!

30 March 2026

Caspar was very informative and helpful. He kept me informed regularly throughout the process. The handover of my new mini was clear and concise. I drove away feeling confident and happy with my new car.

29 March 2026

Dan was exceptionally good, his knowledge, friendly manner and professionalism was exemplary. A credit to the team

29 March 2026

Friendly and helpful advice given. Loved the delivery service and the reveal of my new Mini!

28 March 2026

I was very happy with the service I received and delivery was very quick

27 March 2026

Kayleigh was super helpful and very patient as we thought hard about our purchase. The whole process was very smooth and seamless. She helped us get the car that was right for us both financially and economically thank you ??

24 March 2026

Excellent customer service throughout the purchase of the car. Big thank you to Kayleigh and Casper who made the process excellent

12 March 2026

Kaleigh Lewis was exemplary in answering every question and keeping us appraised. She is a credit to the dealership and should be valued.

10 March 2026

There was a significant issue with the paperwork requiring escalation within Mini UK and Munich resulting in a 2 week delay to collect the car. The Vertu Team diligently pursued to resolve but the experience was frustrating all round,

03 June 2026

Great experience

02 June 2026

Professional, thorough examination of my car. I even received a video of the findings.

01 June 2026

Very efficint staff

29 May 2026

Quick to get car booked in. Pleasant efficient service. Kept me up to date with progress

29 May 2026

Julie customer service was fantastic explain everything how long it be to do the work and served nice coffee will I waited for the car and explained what work needed to be done when I got the car back .

29 May 2026

Very good booking process and great, friendly service from Julie Swinton.

29 May 2026

Julie in service reception was extremely helpful and Kelsie in sales exceptional

29 May 2026

I've been a customer of this dealership for 32-years and counting, they are an excellent group of people. It's always a pleasure to visit Vertu Mini Bridgwater. Julie Swinton looked after me on the day of my MoT/service, she was great.

29 May 2026

Very helpful and efficient service.

28 May 2026

Everyone is so helpful and efficient

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22 May 2026

Car serviced and phone by 2pm as I needed the car back

21 May 2026

All staff friendly and welcoming. Kaleigh was friendly and professional. Kaleigh spent a lot of time with us explaining cars functions and setting it up for us. She really was outstanding in the help and support she gave us.

20 May 2026

The service was excellent. Communication was good. Loan car ideal. All ok except the diagostics revealed no problem and there is still a problem

20 May 2026

Friendly staff

20 May 2026

Absolutely great service. A little more expensive than I was expecting.

20 May 2026

Everything I asked for was done

18 May 2026

Julie's customer service very good and technician too...even when I phoned to query a couple of things . was told tyre pressure had been checked but when queried it had not.

18 May 2026

Didn't try to upsell so honest, good, old fashioned customer care.

17 May 2026

The service department was good, especially Julie on the service desk who was very helpful throughout the experience. She was excellent.

17 May 2026

Excellent service

16 May 2026

Because the service was very good refreshingly so.

14 May 2026

We only came to 'look' and ended up buying! The Aceman is absolutely fab. Kelsie, who guided us through the purchase was very knowledgeable, patient and not at all pushy. She clearly loves mini as much as we do!

14 May 2026

The service took much longer than I had been advised and I would have liked more updates to the progress than I received. Felt slightly abandoned and ignored by the staff whilst waiting.

13 May 2026

Good professional service from Julie Ann Swinton on service reception.

13 May 2026

Although delivery later than expected - Caspar did everything he could to help so I wasn't without a vehicle

13 May 2026

Excellent service by Julie in reception, both courteous and helpful. Likewise workshop practice thorough and explanatory.

12 May 2026

Work was started that wasn't required but in fairness, Vertu covered this cost. A new tyre that was fitted had a faulty valve. We had to call Mini Roadside Assist. Sytner Newport fixed this fault today + another tyre sensor found to be faulty.

09 May 2026

Very efficient service and all issues were dealt with satisfaction. I was offered valet service too but this was not 100% as there interior was not vacuumed.

09 May 2026

The service we received from all the staff was first class, especially from Julie-anne Swinton, very polite and extremely efficient. Kept us informed what was happening to our car at each stage.

07 May 2026

Top class helped me out with my issue

02 May 2026

Comfortable pleasant surroundings

02 May 2026

Everyone was so helpful

29 April 2026

Very polite helpful staff. Regular updates on progress and collection time. Very efficient service. Clean and smart site.

29 April 2026

Efficient, polite and easy

28 April 2026

Amazing service from the moment I took the car in through to collect, thank you very much.

27 April 2026

Everything went to plan.

27 April 2026

Chris was super helpful and kept me updated

24 April 2026

Professional, polite service

24 April 2026

Julie helped when we had one of our Mini keys tolen and was brilliant.

21 April 2026

I approved a new tyre that was neither needed nor in stock. Would've also been nice if Chris who was dealing with me could get my name correct. Not a big deal but just good customer service.

20 April 2026

Kept my car too long. Took it in at 8 am and told them i needed my car for work in the late afternoon 4/5. Kept getting text saying its still ongoing eventually collected car around 5.15 and had to go straight to work. Also charged double,

20 April 2026

Efficient and attentive service

18 April 2026

Done in a timely manner.

15 April 2026

Very good service

13 April 2026

on time and clear communication throughout

12 April 2026

Service liaison lady, Julie-Ann was very pleasant.

04 April 2026

No problems

30 March 2026

I asked for the vehicle not to be cleaned. On collection it was the opposite. The paint work now has swirl marks all over it. Damage to the paint by poor cleaning technique. It will now cost me money to rectify.

29 March 2026

The staff were very helpful and informative

29 March 2026

very good service

28 March 2026

Great comms and friendly professional service

28 March 2026

Happy with service but prices are too high.

27 March 2026

Everything was done to the expected standard. Goo communication too.

26 March 2026

Nothing to complain about. Very efficient

25 March 2026

Services were outstanding, everything was so easy .

25 March 2026

Good service , friendly staff, able to get a coffee while waiting, nice showroom

24 March 2026

They were friendly,and Helpful

23 March 2026

Staff where very polite and explained everything that was going to be completed on my car.

21 March 2026

Car does not have charge / mileage we were sold Great car apart from this

19 March 2026

Great people

18 March 2026

Great friendly team, really accommodating during my visit. Made me feel cared for and listened to.

18 March 2026

Impeccable customer service and great comfort facilties.

17 March 2026

Well looked after

16 March 2026

Super service. Couldn't do enough for me.

16 March 2026

Professional, well trained and courteous staff on the Service Desk and Sales area. Comfortable waiting area. Work carried out in a timely manner to schedule. Also had an excellent demonstration of a New Mini.

13 March 2026

Nice staff

12 March 2026

No problems with staff Had to wait for bill.normally ready straight away.

12 March 2026

Ideal

12 March 2026

Because Julie the representative that I deal with is consistently friendly, keeps me informed and is resolution focused always putting the customer first.

11 March 2026

job done while waited

09 March 2026

Fast effective communication

09 March 2026

Some parts had to be ordered for the following day resulting from the vehicle inspection. Communication was excellent so I could plan the rest of my day. When I collected the car it was very easy to pay and pick up the keys. All work completed.

09 March 2026

It was a busy day there were 3 people waiting to check vehicles in, which took a while.You had 2 members of staff on the desk but only one dealing with check in's. It might be an idea if the other member of staff could help out, just by taking a name

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Vertu Bridgwater.

Address

The Showground, Taunton Road, Bridgwater, TA6 6DD

Opening Hours

Mon–Fri:8:30 - 18:00
Sat:9:00 - 17:00
Sun:Closed

Phone

0344 234 7148

Map

Areas served

Bridgwater as well as surrounding areas including Taunton, Burnham-on-Sea, Weston-Super-Mare and Chard

View map

Address

The Showground, Taunton Road, Bridgwater, TA6 6DD

Opening Hours

Mon–Fri:9:00 - 17:00
Sat:Closed
Sun:Closed

Phone

0344 234 7148

Map

Areas served

Bridgwater as well as surrounding areas including Taunton, Burnham-on-Sea, Weston-Super-Mare and Chard

View map